Phenetix Terms and Conditions
Effective Date: Jan. 1 2012
Last Updated: Jan. 1 2018
By placing an order with Phenetix Urban Athletic Wear (“Phenetix,” “we,” “us,” or “our”), you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions.
1. Production Timeline
•All custom orders require a standard production time of 4 to 6 weeks. Additional time may be required due to national or international holidays. For more accurate delivery expectations, please consult with your Phenetix customer service representative prior to placing your order.
•Please note: Shipping and transit times are not included in the production timeline and may vary depending on your location and the shipping carrier.
2. Custom Product Policy
• Due to the customized and made-to-order nature of our products, all sales of custom items are final.
•Custom items are non-refundable and non-returnable, except in cases where defects are present (see Section 3).
3. Order Issues and Product Defects
•If you receive an item with a manufacturing defect or an incorrect product, you must notify us within 10 days of receiving your order by contacting us at only {at} phenetix.com. We require customers to return any defective products for correction or replacement.
• After the 10-day period, corrections or replacements will not be accepted.
• All items to be replaced or corrected must be unused.
4. Sizing Policy
•All sizing is final. We strongly encourage customers to consult our detailed size guide before placing an order.
•Phenetix is not responsible for sizing discrepancies once an order is submitted.
5. Contact Information
For any questions, concerns, or issues regarding your order, please reach out to us at:
📧 Email: only {at} phenetix.com
We sincerely appreciate your business and thank you for supporting Phenetix Urban Athletic Wear Company. Your satisfaction and trust in our products are our top priority as we continue to deliver premium, custom-designed athletic wear.
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