Frequently Asked Questions (FAQ)
Phenetix Urban Athletic Wear
1. How long does it take to receive my custom order?
Our production timeline for custom orders is typically 4 to 6 weeks. This does not include shipping time, which varies depending on your location and the selected shipping method.
2. Do you offer returns or refunds?
Because all of our products are custom-made to order, we do not offer refunds or accept returns on custom items. Please refer to our Terms and Conditions for full details.
3. What if I receive the wrong item or a defective product?
If there is a mistake with your order or you receive a defective item, please contact us within 10 days of receiving your order at only {at} phenetix.com. We’ll review the issue and work with you on a resolution.
4. How do I know what size to order?
Please review our Size Guide carefully before placing your order. Since all orders are final and made to your specifications, we cannot make adjustments once the order is placed.
5. Can I make changes to my order after it’s been placed?
Due to the custom nature of our production process, we are unable to make changes once an order has been submitted. Please double-check all details before confirming your order.
6. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times may vary depending on your location.
7. Will I receive a tracking number for my order?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow its journey to your doorstep.
8. Do you offer bulk or team orders?
Yes! We specialize in custom gear for teams, organizations, and events. Please contact us at only {at} phenetix.com with your requirements and we’ll provide a custom quote.
9. How do I contact Phenetix customer service?
For any questions, order issues, or general inquiries, please email us at:
📧 only {at} phenetix.com
We typically respond within 24–48 business hours.
10. Is Phenetix available in retail stores?
Currently, Phenetix Urban Athletic Wear is sold exclusively online through www.phenetix.com.
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